Check out check in times
Check out 1100 Check in after 1600 or by arrangement. The room will be reserved for your arrival until no later than 19.00 local time. If you will be arriving later than that time, you must guarantee your late arrival with a credit card or confirm with a telephone call. If you do not guarantee your late arrival or have not prepaid your stay the hotel may cancel your reservation at 19.00. If delayed please call reception on 01189 076322 24 Hours reception
Group and block bookings
A deposit is required to complete the online booking. We have PCI secure online payment options for Visa. Mastercard and Paypal. The discount will be applied to the accommodation bill on check-in. The discount and tariff iare based on the rate at the time of booking. Tariffs do vary.
Up to two days (48 hours) before day of booking cancellation is free. Within two days, the cancellation fee is 100% of the first night's booking.
Children and extra beds
All children up to 2 years stay free of charge. Children's cots/cribs provided by parents although we do have a limited number. Please check with us.
All children are welcome. Some room tariffs include children if this is selected when booking. Otherwise these conditions apply:
All children from 3 to 10 years are charged £12.50 per person per night when using existing beds. Older children and adults are charged £25 per person.. Both rates include breakfast.
The maximum number of extra beds/children's cots permitted in a room is 1 to 3 depending on room..
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets Pets are allowed on request. A £10 extra daily cleaning charge per pet applies
The Kingsley respects your privacy and is committed to protecting the personal information you share with us. This statement describes how we collect and use your personal information that we may collect about you through the Sites and from our communications with you. The Sites are hosted on various servers within the European Economic Area and in the U.S.
Our company Stormpetrel Limited is PCI DSS compliant which means it has passed an audit that checks its adherence to card industry security practice. Realex and Evalon provide our internet merchant services and we are required by them to provide regular audits of our internet security. Our website is also periodically checked by a security firm Trustwave to ensure compliance with internet merchant trading standards.
We are conscious of our legal responsibilities as a “data controller” and we support the principles of data protection reflected in the 1995 EU Directive on Data Protection and applicable national implementing legislation. We do not store your credit card data. We shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations.
How we obtain personal information about you
We may as a result of your interaction with our Sites and our communications with you hold and process personal information obtained about you. We do NOT store your debit or credit card information entered durung the booking process. Your debit or credit card details such as the long card number and expiry date are rendered invisible to us as soon as they entered and the transaction concluded.
The types of personal information we collect may include:
• your name
• your phone number
• your email address
• your address
How we collect and use non-personal information
Please note that when anyone visits any of the Sites, we automatically collect certain non-personal information such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g., Safari, Netscape, Internet Explorer) being used, and the domain name of the internet service provider. We sometimes use the non-personal information that we collect to improve the design and content of the Sites and to enable us to personalise your experience.
What we do with your personal information
The personal information that you provide will be available for the following purposes:
• to process enquiries received via the sites
• to register you for and send you newsletters
• to conduct market research and business development
• to provide you with information about products and promotions that may be of interest to you from ourselves
• in connection with surveys related to our products and the Sites
• any other purpose indicated at the time you voluntarily provide your personal information
We may from time to time use your personal information to send you automated email messages or marketing materials regarding our services and the services of third party suppliers, in each case with your prior consent. These email messages may contain features that help us make sure you received and were able to open the message.
You may opt out of receiving such marketing email messages at any time, free of charge, by replying to the message with “unsubscribe” in the subject line, or by following the instructions in any marketing communication.
Disclosing your personal information
We may disclose your personal information to companies and individuals who perform business functions and services on our behalf. Such functions may include hosting the Sites, analysing data and providing other support services. All such parties will be required to keep your personal data secure and only process it in accordance with our instructions.
We may also disclose your personal information if, in our opinion, disclosure is required by law.
Cookies and tracking software
“Cookies” and other types of tracking software are used by third party tracking companies such as Google who link to our Sites through services such as adwords and Google maps. A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user’s computer to be identified.
We may use the information provided by cookies to analyse trends, administer the Sites, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies.
The accuracy of your information
While we endeavour to ensure that the information we hold about you is accurate and kept up to date, we shall assume that in the absence of evidence to the contrary, the information you provide us with is accurate. Should you inform us of inaccuracies in the information which we hold in relation to you or, if we discover that such information is inaccurate, it shall be promptly rectified by us. We do not intentionally retain any information about you which is out of date or which is no longer required. We do not retain card information.
Personal Data Security and Confidentiality
We maintain adequate technical and organisational security measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.
Access and Correction Rights
Retention of data
We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law.
Changes to the Policy
If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please inform us using the ‘Contact us’ page.